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Meet & Greet
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Purchasing a Meet & Greet
How do I buy a Meet & Greet?
Can I buy a Meet & Greet without a pass to the show?
I already have a pass. Can I add a Meet & Greet to my order?
View all articles (8)
Attending a Meet & Greet
How do I prepare for a Meet & Greet?
When is my Meet & Greet?
Where can I find the link to join my Meet & Greet?
View all articles (13)
Meet & Greet FAQs
What is a Meet & Greet on Flymachine?
Where does my Meet & Greet take place?
How do I find out if an artist I like is offering a Meet & Greet?
Troubleshooting a Meet & Greet
I bought the wrong time and can’t attend my Meet & Greet. What do I do?
I accidentally closed my Meet & Greet window. What do I do?
I missed my Meet & Greet. Can I reschedule it?
View all articles (6)
Purchase experience
Purchasing a pass
How do I purchase a pass?
How do I create an account?
Does my pass come with a replay?
What is the difference between live only, live with replay, and rebroadcast?
Can I buy multiple passes for a single event?
View all (11)
Managing your account
How do I update my account information or profile?
How do I reset my password?
Can I share my account?
My passes
Where can I find my passes?
I bought a pass, but it's not in My Passes when I log in
Can I get a refund or exchange?
Can I gift a pass to a friend?
Merchandise
How do I buy merch?
Can I buy merchandise without a pass to the show?
Can I buy a pass and come back to shop for merchandise later?
When will I receive my merchandise?
Bundles
What is a bundle?
How do I purchase a bundle?
What does my bundle include?
I only want to buy one item included in a bundle, can I?
I bought a bundle, but I only wanted one item. What should I do?
View all (6)
Before the show
Things to know
How do I attend an event?
Do I have to watch the event live, or can I watch it later?
What is Flymachine?
How can I get support?
What are your Community Guidelines?
View all (9)
Technical requirements
Which browser and device should I use?
Can I use a mobile device to join an event?
How do I cast to my TV from my computer?
How do I cast to my TV from my mobile device?
How do I connect my computer to my TV using an HDMI cable?
View all (7)
During the show
Social features
What is the in-room experience like?
How do I create a room?
What's the difference between a public and a private room?
How do I join a private room?
Can I watch without joining a room?
View all (6)
At-event
How to hide chat and controls
How do I mute or block another fan?
How do I report someone for improper behaviour during an event?
What happens when a fan is reported for improper behaviour at an event?
I was reported and banned. Now what?
Replays and Rebroadcasts
How do I watch my replay?
How do I use the replay player?
Why is my replay not available if the live show is over?
Meet & Greet
Purchasing a Meet & Greet
How do I buy a Meet & Greet?
Can I buy a Meet & Greet without a pass to the show?
I already have a pass. Can I add a Meet & Greet to my order?
Can I buy multiple Meet & Greets?
What are the fees on my Meet & Greet?
View all (8)
Attending a Meet & Greet
How do I prepare for a Meet & Greet?
When is my Meet & Greet?
Where can I find the link to join my Meet & Greet?
Can I record my Meet & Greet?
Am I allowed to ask to take a screenshot photo with the artist?
View all (13)
Meet & Greet FAQs
What is a Meet & Greet on Flymachine?
Where does my Meet & Greet take place?
How do I find out if an artist I like is offering a Meet & Greet?
Troubleshooting a Meet & Greet
I bought the wrong time and can’t attend my Meet & Greet. What do I do?
I accidentally closed my Meet & Greet window. What do I do?
I missed my Meet & Greet. Can I reschedule it?
Why do I have to have my camera and microphone on to join my Meet & Greet?
My camera and microphone aren’t working - Meet & Greet
View all (6)
Troubleshooting
Troubleshooting Tips
My camera and microphone aren’t working
I can see the artist, but there’s no audio.
I've joined the event, but the hero feed is blank.
I can see other fans in my room, but I can’t hear them.
I can see the hero feed in my room, but I only hear conversations.
View all (6)
All FAQs
Recent articles
Why is my replay not available if the live show is over?
I bought a pass, but it's not in My Passes when I log in
How do I create an account?
Where can I find my passes?
Read more...