What do you need help with?
- How do I create an account?
- Does my pass come with a replay?
- What is the difference between live only, live with replay, and rebroadcast?
- Can I buy multiple passes for a single event?
- I didn't receive my order confirmation email.
- What is a bundle?
- How do I purchase a bundle?
- What does my bundle include?
- I only want to buy one item included in a bundle, can I?
- I bought a bundle, but I only wanted one item. What should I do?
- How do I attend an event?
- Do I have to watch the event live, or can I watch it later?
- What is Flymachine?
- How can I get support?
- What are your Community Guidelines?
- Which browser and device should I use?
- Can I use a mobile device to join an event?
- How do I cast to my TV from my computer?
- How do I cast to my TV from my mobile device?
- How do I connect my computer to my TV using an HDMI cable?
- How do I buy a Meet & Greet?
- Can I buy a Meet & Greet without a pass to the show?
- I already have a pass. Can I add a Meet & Greet to my order?
- Can I buy multiple Meet & Greets?
- What are the fees on my Meet & Greet?
- How do I prepare for a Meet & Greet?
- When is my Meet & Greet?
- Where can I find the link to join my Meet & Greet?
- Can I record my Meet & Greet?
- Am I allowed to ask to take a screenshot photo with the artist?
- Why did I get two confirmation emails?
- I bought the wrong time and can’t attend my Meet & Greet. What do I do?
- I accidentally closed my Meet & Greet window. What do I do?
- I missed my Meet & Greet. Can I reschedule it?
- Why do I have to have my camera and microphone on to join my Meet & Greet?