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How can I get support?

Flymachine Fan Support is provided via email or chat — whichever you prefer. 

Contact us

Email: Reach out to or submit a support request via the Help bubble anywhere on our FAQ pages. Allow 1-2 business days for an email response.

Chat: For speedy assistance during business hours or during a live event, try our live support chat which can be found in the top right dropdown menu or by clicking here.

Business hours

Email and chat support are available Monday - Friday from 7 AM to 3 PM (PT) / 10 AM to 6 PM (ET). 

Live chat support is also available starting 30 minutes before virtual doors on show days.

Flymachine Fan Support is closed on the following holidays unless there is an event:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous People’s Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day
  • Between Christmas and New Year’s Day

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