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How can I get support?

Flymachine Fan Support is provided via email or chat — whichever you prefer. 

Contact us

Email: Reach out to fansupport@flymachine.com or submit a support request. Allow up to 3 business days for an email response.

Chat: For speedy assistance during a live event, try our live support chat which can be found in the top right dropdown menu or by clicking here.


Support hours 

Our chat bot is available to help you 24/7. For certain shows, live chat support will open 30 minutes before door time.

Emails are answered within 3 business days of reception.

Flymachine Fan Support is closed on the following holidays unless there's an event:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous People’s Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day
  • Between Christmas and New Year’s Day

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