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How can I get support?

Flymachine Fan Support is provided via email or chat — whichever you prefer. 

Contact us

Email: Reach out to or submit a support request via the Help bubble anywhere on our FAQ pages. Allow 1-2 business days for an email response.

Chat: For speedy assistance during business hours or during a live event, try our live support chat which can be found in the top right dropdown menu or by clicking here.

Hours of operation

Email and chat support is available Monday - Friday, 8:30 AM to 4:30 PM (PT). 

Live chat support is also available starting 30 minutes before virtual doors on show days.

Flymachine Fan Support is closed on the following holidays unless there is an event:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous People’s Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day
  • Between Christmas and New Year’s Day

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