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I didn't receive my order confirmation email.

Here are a few steps to locate your pass if you didn’t receive your order confirmation.

Check your junk or spam folders.

Your email provider may have flagged your confirmation as spam. Check your email junk or spam folder for your order confirmation. Try these search terms to locate your order confirmation:

  • The name of the event 
  • Your order confirmation number
  • “Flymachine”
  • “no-reply@flymachine.com”

Apple, Google or Facebook Sign-in

Did you create your account with Apple, Google, or Facebook? If so, your order confirmation will be sent to the email address associated with your account. Check your Apple, Google, or Facebook settings to confirm the email address associated with your account.

Check your My Passes page

Sign in to your account to view passes you’ve purchased for upcoming events on Flymachine. Your My Passes page will display upon sign-in. If you’re already logged in, navigate to your My Passes page by selecting My Passes from the account menu in the upper-right of your screen. If you don’t see your pass, check past passes for events that may have already ended.

Check your Flymachine Orders

Sign in to your account and select Orders from the account menu in the upper-right corner of your screen. If you see your order here, you should be able to locate your pass under My Passes or in your confirmation email, as referenced above. If you don’t see your order, there may have been an error when you made your purchase. Check your credit card statement to confirm your card was charged. Hit a dead end? Contact us if you see a successful charge, but no passes in your account. 

Check your credit card statement

For paid passes, check your statement for the card you used to make your purchase. If you don’t see a charge from Flymachine, your purchase may not have been completed. Contact us if you see a successful charge, but no passes in your account. Contact us if you see a successful charge, but no passes in your account. 

Note: Pending charges may not complete. You may see a pending charge drop from your statement within one to two business days. If your charge is still pending, contact your bank to determine if the charge was successful. 

Issues with your email address

It’s very possible that your email address was entered incorrectly when creating your account. If a charge from Flymachine appears on your card statement but you didn’t receive your order confirmation, contact us.


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