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I bought a pass, but I can't get into the event.

To join an event, ensure that you are signed in to your Flymachine account and that the doors to the event are open.  

Locate your pass

Sign in to your account. Upcoming passes are displayed as soon as you sign in. You can get back to this page by choosing My Passes from the menu in the upper-right of your screen. You can also join the event from your order confirmation email.

Are doors open?

Door times are listed on your upcoming passes: if doors are open for your event, you’ll see a tag on our pass indicating that the event is live and happening now. Click the Join Event button to enter the lobby.

If you’re a little too early, return at the door time; fans can enter the lobby only once doors are open.

Check Past Passes

If your pass is in the Past tab of your My Passes menu, the event has already ended.

Don't see a pass in your account?

Check out: I bought a pass, but when I log in, it's not in My Passes.

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