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What happens if an event is cancelled?

If a performance is cancelled you will be contacted by either our Fan Support team or venue staff. Keep an eye on your email inbox for further details. Often, cancelled events result in postponement, in which case, your pass will be valid for the new date.

If a refund is issued to you for a cancelled event, please allow 10 to 15 business days for the funds to appear on your card.

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