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How do I prepare for a Meet & Greet?

A Meet & Greet on Flymachine is an exclusive opportunity to meet 1-on-1 with your favorite artist over a video call. Each Meet & Greet has a pre-set time duration and will occur on a set date within a  window. When you join the Meet & Greet waiting room, you will be placed into a queue with other fans to wait for your 1-on-1 call. 

What do I need for my Meet & Greet?

  1. A Meet & Greet pass: A Meet & Greet pass is required to access the video call. (Don’t have one? Click here for instructions on how to purchase a Meet & Greet.)
  2. Headphones: Wear headphones for the best sound experience. 
  3. Your Meet & Greet confirmation email: Double-check when the waiting room will open for your Meet & Greet.
  4. Chrome browser and computer: You can join your Meet & Greet on mobile, but we recommend using Chrome on a computer for the best experience.

How do I join my Meet & Greet?

  1. Find your Meet & Greet confirmation email. Search your inbox for:
    • The name of the event 
    • Your order confirmation number
    • “Flymachine”
    • “Meet & Greet”
    • “"
  2. Click the Join Meet & Greet button in your confirmation email
  3. Log into your Flymachine Account
  4. Click the Join Meet & Greet button.
    • If you’re early, wait out the countdown clock until the waiting room opens, then click “Join Meet & Greet”
  5. Enable your camera and microphone to join the waiting room. 
    • If this is your first time on Flymachine, your browser will prompt you that Flymachine would like to use your camera and microphone. Choose Allow to proceed with your Meet & Greet. 
  6. If needed, click on the Settings wheel to change your video and audio inputs.
  7. Click Test Speakers to make sure your volume is up
  8. Click Next, then enter your name and a brief welcome message for the artist to see when you join your 1-on-1 call.
  9. Click Join the Waiting Room and hang tight for your big moment.*

*If your 1-on-1 call doesn’t start right away, the artist is likely meeting with other fans who joined the waiting room before you. Don’t close your window or walk away or you might miss your turn!

What happens when the artist joins my Meet & Greet?

  1. Their video feed will appear beside your video feed
  2. A timer will begin counting down for the duration of your Meet & Greet 
  3. You’ll be able to see, hear, and chat with them until the Meet & Greet ends

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