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My camera and microphone aren’t working

Joining from a computer? Check out this article for tips

Joining from a mobile device? Follow the steps below based on your device. 

iPhone / iPad

I'm joining a Meet & Greet for the first time

When you join a Meet & Greet for the first time, you will see two pops ups asking you to allow access to your camera and your microphone. Click Allow on both. 

Missed the pop up? Try closing your window and re-joining your Meet & Greet

I wasn't prompted to allow access. 

If you didn’t get prompted to allow access, you can’t see your video and can’t unmute, you’ll need to change the Website Settings. 

  1. Click aA in the top left corner of your screen
  2. Select Website Settings
  3. Set your Camera to Allow
  4. Set your Microphone to Allow
  5. Click Done
  6. Refresh your screen


Android

I'm joining a Meet & Greet for the first time

When you join a Meet & Greet for the first time, you will see two pops ups asking you to allow access to your camera and your microphone. Click Allow on both. 


Missed the pop up? Try closing your window and re-joining your Meet & Greet

I wasn't prompted to allow access. 

If you didn’t get prompted to allow access, you can’t see your video and can’t unmute, you’ll need to open up your Site Settings.

  1. To the right of the address bar, select More 
  2. Click Organize
  3. Click Settings
  4. Click Site Settings
  5. Click Microphone or Camera
  6. Turn on your microphone and camera
  7. Refresh your screen

If you see vip.flymachine.com under Blocked in Site Settings:

  1. From Site Settings, click vip.flymachine.com
  2. Click Access to your microphone
  3. Select Allow
  4. Refresh your screen


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