Fulfillment of all merchandise is handled by the artist or venue hosting the show, so timelines may vary. Check your order confirmation for details on when your merchandise will ship. Typically, merchandise will not begin to ship until after the event has ended, so the timeframe for merchandise fulfillment starts on the event date, not on the date you placed your order.
Not sure when you placed your order? You can see all orders associated with your Flymachine account by selecting Orders from the account menu in the upper-right corner of your screen.
Still missing your order?
Contact Fan Support for assistance.
Looking for more help with merchandise? We've got you covered.